In these Terms of Use ‘Website’ means the Herefordshire Cares site and is managed by Herefordshire Council (the ‘Council’), which may be contacted via e-mail at awb@herefordshire.gov.uk or in writing at Adults and Wellbeing Commissioning Team, Herefordshire Council, Plough Lane, Hereford, HR4 0LE.


Please read these Terms of Use carefully before using the Website. This Website is offered as a free service, and is intended only:

You may not use the Website or any information contained within it other than as described in any documents linked to from these terms.


The Council has only carried out limited checks on the information which is included in this site e.g. to confirm that the information is provided is deemed appropriate at time of going live. It isn’t in a position to know, and does not warrant, that any information given is directed at the needs of any individual service user, nor does it guarantee that the information supplied is current or up to date. No other warranties or promises about the quality or suitability of goods or services are offered by the Council unless it is required to do so under English law. The views expressed by any of the Care heroes featured on this site do not represent the views or values of the Council.


The logos, text and other forms of content used on the Website belong to the Council or its licensors (unless otherwise stated) and you must have our written permission to use them. The Council owns the copyright in this Website and reserves all rights in it.


The Website content is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of something you may have read on the Website.


The Council processes data under the Data Protection Act (the ‘Act’) 2018 and will at all times comply with the data protection principles set out in the Act. The Website Privacy Policy can be found here.

The Council acts as data controller for any personal data you upload to the Website, or which the Council collects from you.


The Website may contain hyperlinks to websites operated by parties other than the Council. These hyperlinks are provided for reference only and should not be interpreted as approval by the Council of those linked websites or any information you may obtain from them. The Council does not control these websites and is not responsible for their contents.


You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage the Council’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement by the Council where none exists. The Website may not be framed on any other site.

If you wish to link to the Website in any other manner, you must either be permitted to do so through other terms and conditions that you have accepted or have the Council’s written consent.

The Council reserves the right to remove any hyperlink at any time and without notice and shall not be obliged to give a reason for doing so. If you become concerned about the content of a site linked to or from the Website (or any Website content), please inform the Council immediately via e-mail to awb@herefordshire.gov.uk. If your complaint is about unsuitable content you may also consider reporting the matter to the Internet Watch Foundation which can be contacted via their website at https://www.iwf.org.uk/.


These Terms of Use, their subject matter and their formation are governed by the laws of England and Wales and all disputes will be dealt with by the English courts.