Bank Support Worker – Community Support Team

  • Provider: Herefordshire MIND
  • Location: Ferncroft, Hereford
  • Position type: Bank, Ongoing, Permanent
  • Salary: £9.71 per hour
  • Hours: Bank
  • Closing date: 31st August 2022

The Community Support Team provides flexible, recovery focused support for people with mental health problems living in with community. We aim to provide people with a support package that enables them to feel safe and supported, so that they can move forward, set new goals, learn new skills and do things to enable them to live a fuller, more satisfying and independent life.  You will promote the service user’s self-esteem and enable them to express their preferences.

You will be working closely with service users, using a person-centred approach, to ensure individuals are always treated with dignity and respect. We are looking for someone who can be flexible and responsive to the needs of service users, as directed by their individual support plans.

We are looking for someone who can proactively encourage clients to identify their interests and support them in accessing social, leisure, education and work activities. Overall, you will assist in monitoring service user’s mental health and general well-being.



  • Good communication skills, with the ability to work as part of a team
  • Empathy and a non-judgmental approach
  • A self-motivator, with an ability to use initiative and work independently
  • Good organisational skills
  • A willingness to learn and undertake further training
  • Good IT skills, knowledge of Microsoft Office Suite
  • Discretion and the ability to maintain confidentiality at all times

We are open to applications from effective communicators, who can maintain a caring and responsive approach whilst delivering high standards of customer care.

See attached full job description


  • The base will be flexible across the county with a mileage allowance of 45p per mile
  • Casual Dress
  • Free onsite parking
  • Pension Scheme
  • Free DBS and Westfield Health

Whilst working at Herefordshire Mind, there will be an opportunity to gain experience across a range of mental health fields and projects. We are flexible and accommodating employers. This role is an excellent opportunity for someone who wants to move into the field of mental health, and make invaluable links across our services.